Who do I contact if I have any questions or problems?
Are your tops waterproof?
How long do I have warranty?
INTERNATIONAL E-Z UP®, INC. manufacturer of the E-Z UP® Instant Shelter® warrants to the original retail purchaser who provides a dated sales receipt, each part of the E-Z UP® Instant Shelter® to be free from defects in material or workmanship for a period of ONE, THREE, FIVE, or SEVEN years (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. INTERNATIONAL E-Z UP®, INC.’s obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination.
WARRANTY RETURN ADVISORY — Before returning any part or product to INTERNATIONAL E-Z UP®, INC. or its designated representative, please contact us to obtain specific warranty return shipping instructions. All shipping costs must be prepaid, and INTERNATIONAL E-Z UP®, INC. is not responsible for products damaged in transit.
CONDITIONS — This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain, or other forces of nature, nor to accidental or deliberated damage of the product, nor to use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.
WARRANTY IS NOT VALID IF PRODUCT NOT PURCHASED FROM AUTHORIZED E-Z UP® SELLER.
Please contact us at 1 866-225-9621 should you have any questions.